Our Terms & Conditions
To ensure our business safety and the best service for you, we have a few steps to make our product trustworthy.
Below are listed Terms and Conditions that you must read before placing your order with us.
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1. Dessert Artistry: Our products are designed accordingly to our style. Our style mainly shows our inspiration through floral, elegant, colourful designs and others. If your request does not fit the artistic expertise of our business we won't be able to accept your order.
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2. Your Order: A quote will be sent to the email provided. *We will try to accommodate any late changes to the order but we DO NOT guarantee any changes. Payment on pick up. *Any cancelations within 72 hours of the order, a fee of 30% will apply.
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3. The Baking: The preparation for orders start two weeks prior to the delivery date, such as buying packaging, decorations and other supplies, although the baking itself will happen as close to that date as possible (within 72-48 hours before the pick up date) to prioritise the freshness of our products.
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4. Photography: Photos of the product will not be provided on our social pages before the order is picked up. Photos of the product may be used on any of our social media pages and websites, as well as advertising. Feel free to share photos of the product and tag us!
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5. Allergies: Treats containing gluten, eggs, dairy and nuts/tree-nuts are created on the same space. Although not all the desserts contain these ingredients and while we comply with hygienic practices and take all measures possible, it may still contain traces. We expect you to be aware of this at the time you place your order. We have informed you of these possible allergens and are not responsible for your guest's consumption of this product.
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6. Pick up/Delivery: When your order is complete, it will be packaged and refrigerated in preparation for pick up or delivery. We expect you to arrive on time for pick up, or be at the address provided when we get there. If you won't be at the address to receive the product, please provide name and contact information of the person that will be.
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7. Dessert Care: We will provide information and care for the product ordered, when the it is picked up or through email if requested. Desserts should be kept cool under 5 degrees Celsius. *The customer is responsible for the care of the dessert after we hand out the product. *We are not responsible for damages to the product caused by outer factors other than during production or as consequence of the production made by us.
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